Group of companies DA provides representative services at Pulkovo Airport, namely: passenger, crew, and aircraft handling services.
We successfully provide representative services at Pulkovo Airport for airlines such as AZUR AIR, Severstal Airlines, TURKMENISTAN AIRLINES, Yakutia Airlines, Belavia, and Azimuth Airlines. In 2025, DA Group began cooperation with A-Jet, providing a full range of representative services at Pulkovo Airport, including coordination with airport services, passenger and crew support, ground handling supervision, and resolution of operational issues during flight operations. We monitor the work of all airport services during flight preparation, oversee check-in and ramp operations, and process payments for excess baggage and additional services at our 24/7 ticket office located on the 2nd floor of the main terminal building. Our specialists handle passenger services related to ticket issuance, exchanges, refunds, rebooking, and payment for excess baggage and additional services. We are accredited by BSP, TCH (code 19 SPT), and IATA (code 9222853).
In case of irregular operations, we provide passenger assistance and offer accommodation and catering services. Our extensive experience, as well as long-established partnerships, allows us to maintain favorable conditions with catering providers and food service companies. Hotels are located near the airport and offer a wide range of price categories. We currently have direct agreements with the following hotels: Crowne Plaza Airport, Rossiya, Park Inn Pulkovo Airport, Park Inn Pulkovskaya, Fort Kolesnik, Voyage, Holiday Inn, and Pulkovo Airport Mini Hotel. Our 24/7 hotel reservation service is activated during irregular situations, allowing airport representatives to focus more on direct passenger assistance. In cooperation with our partners, we provide transportation services for crew members, aircraft technicians, and airline staff to and from the aircraft within Pulkovo Airport. All vehicles have permits for access to the controlled area of the airport and are authorized to operate on the airfield apron. Our vehicle fleet includes Mercedes-Benz (19 seats), Volkswagen Crafter (18 seats), Renault Master (15 and 18 seats), and Volkswagen Caravelle (8 seats). We also provide passenger and crew transfer services between the airport and hotels, as well as return transportation.
To perform airline representative functions, DA Group possesses a strong material and technical infrastructure:
- A 24/7 office located at Pulkovo Airport, with an area of 18.2 sq. m., is fully equipped with all necessary infrastructure to ensure uninterrupted representative operations. The office is situated in the main terminal building, providing direct access for passengers, crew members, colleagues, and partners.
- The representative office staff consists of 20 employees. Our specialists are fully familiar with all procedures, regulations, and standards of passenger service, including VIP passengers, crew members, and aircraft handling. They are experienced in handling irregular operations such as delays, overbooking, missed connections, and denied boarding cases. They are knowledgeable in all reservation and check-in systems, as well as the specifics of charter flight handling. They ensure compliance with immigration, passport, and visa regulations for passengers. Our ramp supervisors possess the necessary expertise to control ground handling operations, including aircraft arrival and departure procedures, parking, towing, connection and disconnection of external power units, high- and low-pressure air systems, refueling, opening of doors, emergency exits and hatches, servicing of potable water and lavatory systems, de-icing operations, as well as understanding aircraft configuration, passenger boarding and disembarkation procedures, cargo compartment layout, dangerous goods handling, and ramp safety regulations.
- Two representative service employees work simultaneously (one in the check-in area and the other on the ramp) to ensure strict control of baggage allowance regulations, safeguard the airline’s financial interests, and provide continuous support to both passengers and crew.
- A 24/7 aviation ticket office located on the 2nd floor of the central passenger terminal at Pulkovo Airport, equipped with all necessary reservation systems and communication channels (payment for excess baggage, ticket issuance, and other additional services). We provide the possibility of accepting payments for excess baggage at check-in and boarding areas, as well as in the sterile zone, using bank cards via mobile payment terminals, QR codes, or payment links to bank details.
To improve service quality and expand transportation capabilities, our company operates its own fleet of modern passenger buses and minibuses. The fleet includes vehicles of various capacities, including Golden Dragon buses with 39 and 55 seats, as well as Mercedes-Benz (19 seats), Volkswagen Crafter (18 seats), Renault Master (15 and 18 seats), and Volkswagen Caravelle (8 seats). We provide transportation services for passengers, crew members, and airline staff, as well as airport-to-hotel and hotel-to-airport transfer services.
Our partners include leading airlines and organizations such as Siberia Airlines, Pobeda, Ikar, Nordwind Airlines, JetPort SPb (Pulkovo-3 Business Aviation Center), Yakutia Airlines, Aviastar-TU, Azimuth Airlines, UTair, AZUR AIR, Severstal Airlines, Belavia, AirBaltic, LOT, Royal Flight, AZAL (Azerbaijan Airlines), China Southern Airlines, as well as hotels and tourism companies: Voyage, Fort Kolesnik, Rossiya, VALO, and Pegas Retail.
We specialize in transfers from airports and railway stations, as well as urban and intercity transportation services.
Considering our experience, infrastructure, and team of employees, we believe that cooperation in Saint Petersburg will help maintain a high level of flight and passenger service for airlines at Pulkovo Airport.